Konnichiwa from Tokyo

Hello everyone,

I am doing my practical training in Tokyo. My work place is small cafe and shop. The unique thing about this shop is that it’s a Finland themed. The owner of this cafe loves Finland alot and was an exchange student in Finland in 1989. She speaks finnish a little bit and speak english well. This is a lot easier for me because I don’t speak japanese fluently. I know some japanese and I understant a little bit of japanese. Sometimes I am little embarrassed that I speak japanese so little, but that has not been a problem so far. Sometimes I do customer service at the cafe. It is little diffucult but I am usually told what to say and how to act. I am lucky that I found a place where it is not that big problem. Of course I should have studied japanese a little more, but so far it has not caused any problems. My main job is probably cooking and helping in the cafe. Another big thing I do at the shop is helping packing product to department stores and customers. Sometimes even making or altering products. Like making paper fans (uchiwa) or fabric frames. I also keep one cooking lesson per week with the help of my boss Michiko-san.

My daily life in tokyo maily revolvels around work. I eat breakfast before work and after work I eat dinner. In the evening I am too tired to do anything so my sightseeing and shopping is left for free days. On my free days I rest or I have something planned for those days. With the help of my boss Michiko-san I have been to some great palces and have had company to those places. Few times I have been to sightseeing with Michiko-san and few other people through work. I have also visited few places with a girl from the finnish language lesson that is kept at Michiko-san shop. I have not been to many places alone because it is a little scary to go alone. Because Michiko-san had a meeting in Nasu in the beginnig I also got to go there.

Working here has been a good experience. Mainly because the service culture is different. Everything is so different that I can not possible tell everything. I think the biggest difference is the way we think about customers. I have heard that in Japan the customers is like a god. I have seen this to be almost right. Another way I think I find a difference is the way japanese people treat customers. This is the thing a want to learn but I have only been able to grasp a little bit it. I have had few conversations with Michiko-san about these things. For her these things come naturally and I have hard time with them. In reality she sometimes has hard time with customers and customers service. Because she has to be kind to customers and help but not only that sometimes she has to act and this is hard for her. One example comes to mind right away. This old lady that lives near comes to the shop every week and she is a kind lady, but when she comes to the shop, she drinks beer and want us to have a conversation with her even though we have other things to do. We have to be nice to her and serve her because she is a customer. She is probably the hardest customer we have. In Japan I think this is the biggest thing. Serving a customer and having a conversation with them even though it might take time of other things.

I have tried my best to discribe my experience but there is just too much that I can not  possible write everything. I tried to write the most important and memorable thing. I hope you got so kind of grasp of what kind of experience I have had.

Leave a Reply

Your email address will not be published. Required fields are marked *